Shipping Information
Fast & Free Shipping to Your Door
We know you want your MobilityPal order quickly — so you can give you or your parent the safety they deserve. That's why we offer free standard shipping to all U.S. addresses.
Here's what to expect:
Processing: 1–2 business days
Shipping: 3–5 business days
Total: Your order arrives in 4–7 business days
We work with trusted carriers like USPS to get your order delivered safely and on time.
Tracking Your Order
Once your package ships, we'll send you a confirmation email with a tracking number. You can use this to track your delivery in real-time and know exactly when to expect it.
What Happens at Delivery
Your MobilityPal order will arrive with your regular mail. Our carriers will attempt delivery during normal hours. If you're not home, they'll leave a notice for redelivery.
Pro tip: Make sure someone is available to receive it, or request signature on delivery if preferred.
Why the Wait Matters (And Why It's Worth It)
We take extra care with every order:
- Each order is quality-checked before shipping
- We use protective packaging to ensure it arrives in perfect condition
- We partner with reliable carriers to minimize delays
Your parent deserves equipment they can trust. That starts with careful handling before it even leaves our warehouse.
Occasional Delays Happen
While most orders arrive right on schedule, carrier delays can happen during:
- Peak seasons (holidays, major weather events)
- High demand periods
- Regional carrier backups
If you're concerned about timing, contact us and we'll do our best to help.